CHARGEBACKS COSTING YOU REVENUE? YOUR EVIDENCE PROCESS IS BROKEN.FIX IT NOW
CUSTOM IMPLEMENTATION · NOT A SAAS PRODUCT

AUTOMATE YOUR CHARGEBACK EVIDENCE.
BUILT INTO YOUR STACK.

We connect your payment gateways, ecommerce platforms, and fulfillment systems into a bespoke evidence pipeline — designed around how your business actually operates.

REQUEST SCOPING CALL →SEE HOW IT WORKS
  EVT: req_98x7A  ·  AVS_RESULT: Y  ·  CVV: MATCH  ·  IP: 192.168.1.45  ·  CARRIER: UPS  ·  DELIVERY: CONFIRMED  ·  SIG: PRESENT  ·  REASON_CODE: VISA_10.4  ·  EVIDENCE_PKG: GENERATED  ·  LATENCY: 0.8s  ·  CONFIDENCE: 96%  ·  STATUS: SUBMISSION_READY  ·  DISPUTE_ID: DSP-20240514-7782  ·  CHARGEBACK: RESPONDED  ·   EVT: req_98x7A  ·  AVS_RESULT: Y  ·  CVV: MATCH  ·  IP: 192.168.1.45  ·  CARRIER: UPS  ·  DELIVERY: CONFIRMED  ·  SIG: PRESENT  ·  REASON_CODE: VISA_10.4  ·  EVIDENCE_PKG: GENERATED  ·  LATENCY: 0.8s  ·  CONFIDENCE: 96%  ·  STATUS: SUBMISSION_READY  ·  DISPUTE_ID: DSP-20240514-7782  ·  CHARGEBACK: RESPONDED  · 
// THE PROBLEM

EVIDENCE IS SCATTERED.
TEAMS ASSEMBLE IT BY HAND.

ISSUE_COUNT: 04
CRITICAL
01

Evidence scattered across systems

Stripe, Shopify, Zendesk, UPS — valuable signals sit siloed with no automated path to your dispute workflow.

HIGH
02

Submissions assembled manually

Teams copy-paste screenshots and emails under deadline pressure. Volume breaks the process; inconsistency costs wins.

HIGH
03

No reason-code alignment

Different dispute codes require different evidence structures. Generic submissions miss what acquiring banks actually need.

CRITICAL
04

Visibility gaps at scale

As dispute volume grows, manual workflows break entirely — response windows get missed and winnable cases go uncontested.

// IMPLEMENTATION PROCESS

WHAT WE BUILD &
HOW WE BUILD IT

PHASES: 04
PHASE_01

Discovery & Audit

We audit your current dispute workflow and map every connected system to identify what evidence exists, where it lives, and what's being missed.

Payment stack review · Order management mapping · Fulfillment integrations · Support tool audit · Dispute pattern analysis
~1 WEEK
PHASE_02

Architecture Design

We design the pipeline around your stack — not the other way around. Extraction logic, normalization layer, and evidence structuring rules tailored to your business.

Integration architecture · Data normalization spec · Reason-code mapping · Review workflow design · Evidence output format
CUSTOM SCOPE
PHASE_03

Build & Integration

Read-only integrations into your payment gateway, ecommerce platform, shipping system, and comms logs — wired to generate structured, reason-code-aligned dispute packets automatically.

API connections built · Evidence pipeline deployed · Packet generation tested · Review layer configured · Monitoring active
2–4 WEEKS
PHASE_04

Handoff & Documentation

You own the system. Full documentation, internal review workflows, and a handoff session so your team knows exactly what's running and how to extend it.

Full system docs · Team training session · Review workflow SOPs · Extension guidelines · Ongoing support available
ONGOING
// EVIDENCE PIPELINE

WHAT THE SYSTEM PRODUCES ON EVERY DISPUTE

When a chargeback is filed, the infrastructure automatically collects and structures the relevant evidence into a clean, bank-ready package.

INPUT // RAW SIGNALSevent: req_98x7A
payment_gateway: Stripe
avs_result: Y · cvv_result: M
ip_address: 192.168.1.45
delivery_status: confirmed
carrier_signature: present
support_contacts: 2 sessions
policy_accepted: true
device_fingerprint: Chrome/Win
OUTPUT // NORMALIZED↓ AUTO-PROCESSED
AVS & CVV verificationVERIFIED
Delivery confirmationSIGNED
IP & device matchMATCHED
Customer comms logATTACHED
Policy acceptanceCAPTURED
Dispute packetGENERATED 0.8s
Evidence confidence score
High-quality submission package
96%
OUTPUT // dispute_packet_visa_104.pdfAUTO-GENERATED
REASON CODE: VISA 10.4 · FRAUD — CARD ABSENT ENV.
Executive rebuttal letterCOMPLETE
Transaction timelineMAY 14 · 09:42 UTC
EXHIBIT A
Carrier delivery & signature
EXHIBIT B
IP & device consistency
EXHIBIT C
Customer comms history
EXHIBIT D
Checkout policy acceptance
REASON CODE COVERAGE
VISA 10.4VISA 10.5MC 4853MC 4855AMEX C08AMEX C14DISCOVER UA01
// INTEGRATIONS

WORKS WITH YOUR
EXISTING STACK

READ-ONLY · NO OPERATIONAL RISK
Stripe
PAYMENT DATA
Shopify
ORDER HISTORY
PayPal
TRANSACTION LOGS
Zendesk
SUPPORT COMMS
WooCommerce
ORDER DATA
UPS / FedEx
CARRIER TRACKING
Intercom
CUSTOMER HISTORY
Custom APIs
BUILT TO SPEC
// HOW IT DIFFERS

CUSTOM-BUILT VS.
OFF-THE-SHELF SAAS

COMPARISON: 1v1
Off-the-shelf SaaS toolsNOT RECOMMENDED
✕Generic templates not tailored to your stack
✕Ongoing monthly subscription fees, no ownership
✕You adapt your workflow to their product
✕Limited to what their integrations support
✕Your data lives on a third-party platform
Custom implementation by usRECOMMENDED
✓Built specifically around your stack and dispute patterns
✓One-time build — you own the system, no recurring fees
✓Infrastructure fits how your team already works
✓Any integration can be scoped and built from scratch
✓Infrastructure runs inside your own environment
// COMMON QUESTIONS

FROM ECOMMERCE
OPERATIONS TEAMS

FAQ_COUNT: 05
No. We design and build a custom system for you — the infrastructure runs in your environment, under your control. There's no ongoing license fee or third-party platform dependency.
We start with a scoping call to understand your stack and dispute patterns, then design the architecture, build the integrations, and hand off a fully documented system. Typically 3–6 weeks from scoping to live, depending on complexity.
Yes, and we strongly recommend it. The system generates the packet — your team reviews and approves before anything is submitted. We build the review workflow into the handoff.
We scope and build custom integrations as part of the engagement. If your stack has an API, we can work with it. Everything is built to spec for your specific environment.
No — we build the infrastructure that automates evidence collection and structuring. Your team handles submission and bank communication. We focus on making that process dramatically faster and more consistent.
// START HERE

TELL US ABOUT YOUR DISPUTE PROCESS. WE'LL SCOPE WHAT WE'D BUILD.

A short call to understand your stack, dispute volume, and where time is currently being wasted. No commitment — just a clear picture of what a custom system would look like for your business.

REQUEST SCOPING CALL →